All payments must be made by Standing Order and these will be payable in advance on the 1st of every month.

To register your child at Heirs and Graces Nursery, a non-refundable registration fee of £100 is payable for each child registered. This does not guarantee that a place is available.

Once registered you will be contacted and informed if your child/children’s place/s has been confirmed and a start date agreed, you will be asked to place a deposit of £200. This must be paid before starting the nursery and will be refunded from the final account and any excess monies still held will be refunded.

All personal items must be clearly labelled with your child’s name as the Nursery will not be held responsible for lost or damaged items.

Children wearing nappies must provide their own nappies, wipes, cotton wool and creams.

Heirs and Graces Nursery is open 8.00am – 6.00pm Monday – Friday.

Heirs and Graces Nursery operates a ‘minimum number of sessions’ policy. This ensures that your child/children gain maximum benefit from their time at nursery and settle into a routine.

In the event of you not being able to collect your child/children at the required time, notification is required in advance by telephone. A lateness fee will be charged as follows:

If you are up to 15 minutes late to pick up your child/children, there will be a charge of £10 made. Thereafter an additional £10 per 15 minutes or part thereof will be charged. This is to be paid in cash.

One month’s written notice is required if you no longer require your nursery place/s, wish to withdraw your child/children from the nursery, or reduce their attendance.

Heirs and Graces Nursery does not accept responsibility for accidental damage or loss of property.

Children at Heirs and Graces Nursery will be taken on regular outings which may be outside of the nursery premises. If you do not wish your child/children to participate in such outings please inform the Nursery Manager.

If a child falls ill during a nursery session, the manager will contact the parent/carer. The Nursery adheres to strict guidelines with regards to communicable diseases (please see separate information sheet and refer to the Policies and Procedures of Heirs and Graces Nursery).

The Nursery reserves the right to refuse collection of any child unless the required security procedures are adhered to.

In the event of your child/children being collected by any other person than one of those stated in the personal details form, a request to the Nursery should be made in advance and a password/security number will be issued to the person collecting the child. The child/children will not be released unless this security procedure is followed.

It is the parent/main carer’s responsibility to inform the Nursery of any changes in circumstance (i.e. contact telephone numbers, marital status). We will also ask parents/main carers to check our records are up-to-date on a regular basis.

Our fees are subject to review and advance notice will be given for any changes made.

The Nursery has an obligation/responsibility to contact Hertfordshire Social Services should they have any concern that a child in their care may be the subject of neglect, ill treatment or abuse. This may be done without informing the parent/carer.

Refunds will not be given for absence due to illness or holidays. This is also the case if the weather conditions are so bad that the majority of staff cannot get into work (heavy snow or other extreme weather conditions that make the roads impassable) and the legal minimum carer to child ratios cannot be met, the nursery will have to close until such time as safe ratios can be restored.

Heirs and Graces Nursery reserve the right to remove/add/change these Terms & Conditions subject to a suitable notification period.